After ten years of development of aluminum alloy sunshine room industry, products are no longer the only hot spot that consumers pay attention to. With the understanding of aluminum alloy sunshine room, service has also become the focus of consumers' attention. Aluminum alloy sunshine room industry has entered the service era. Aluminum alloy sunshine room manufacturers are responsible for producing high-quality products, while dealers and aluminum alloy sunshine room manufacturers are comrades in arms standing on the same front, enjoying direct common interests, while dealers directly face end consumers. Therefore, in the process of overall marketing of sunshine room, dealers should create good reputation of sunshine room manufacturers with service and keep them in the hearts of consumers together with products Make a deep impression. So, in the era of service first, how can dealers cooperate with aluminum alloy sunshine room manufacturers in the service era?
Terminal service environment should be built
A fully functional, elegant, bright and comfortable environment will enhance consumers' confidence in service experience, thus producing trust and good word-of-mouth effect on enterprises. On the contrary, consumers will have an aversion to the service provided by aluminum alloy. For aluminum alloy sunshine room manufacturers and dealers, it is necessary to dig deep into the image of exclusive stores or "service environment" of product exhibition hall.
The service environment is the terminal of the store and the exclusive store of sunshine room. It is the specific place where the brand of aluminum alloy sunshine room provides products and services, as well as allows consumers to experience products and enjoy services, although it can not become the core content of product added value. However, it can bring "pre emptive" effect for dealers, which is an indispensable condition for the existence of service-oriented products. Therefore, when creating a sunshine room exclusive store, dealers should strictly follow the brand image of the aluminum alloy sunshine room brand and timely distribute the goods, so as to attract consumers to experience the service.
Technical service should be improved
Technical service is another experience attached to the product. The dealer should train the service personnel of the exclusive store in the early stage of opening, especially the technicians responsible for installation, and train the professional skills and service attitude of the installation personnel. In the installation personnel door-to-door installation of sunshine room, professional attitude, high-quality service can let customers feel incomparable respect. The sunshine room of the consumer's home is installed beautifully, and the professional knowledge makes the consumer feel comfortable from the psychology. This kind of after-sale naturally can bring a lot of bonus points for the brand of aluminum alloy sunshine room. In addition to the installation personnel, the professional skills and service attitude of designers are also important. Professional design knowledge can make consumers feel the strength of the brand, and intimate service can increase the confidence of consumers.
After sales service should keep up
After the sunshine room is installed for a period of time, dealers should conduct feedback survey to consumers. On the one hand, they can understand whether there are any problems in the use process of sunshine room, and have a comprehensive understanding of the use experience of consumers. On the one hand, it can enhance the popularity of consumers. On the other hand, a responsible enterprise can make consumers feel more at ease.